Payment Options

1. Preferred payment method is direct deposit to our account.
2. Our second preferred payment option is Paypal. If you do not have a Paypal account we highly recommend that you go to www.paypal.com.au. They offer a very safe method of using your credit card online especially for overseas purchases. You do not have to join as a member of PayPal any more ... just click on the PayPal option in our shopping cart and this will allow you to use your credit card totally safely online via their secure server.
3. We will accept personal cheques however goods will not be despatched until cheques have been cleared through the bank.
4. Due to the escalating incidence of credit card fraud online, we have been advised by our bank that we need to take every precaution to verify that the purchaser is the legitimate card holder. For this reason, all credit card purchasers will need to fax a copy of a current driver's licence showing the same name as the credit card being used and the same address on the licence as the delivery address on the order. We realise and regret that this makes the ordering process a little more tedious but it benefits both the purchaser and us. This should only be necessary for your initial purchase. Our Fax number is: 07 3397 2659

Refunds & Returns

We at Simply Charmed Jewellery & Gifts are committed to the provision of quality products at reasonable prices.

Guarantee: We guarantee that our products will be delivered in new condition without damage or fault in craftsmanship.

You will receive the item you purchase, as shown in a photograph and according to the description. No substitutes will be made by us without prior discussion with the customer.

All goods are carefully inspected prior to shipment and every care is taken in packaging to ensure your purchase arrives in perfect condition. We recommend the use of Registered Mail for more expensive items but this is the customer's choice.

*Note: Should an item be found to be damaged during transit due to improper packaging we reserve the right to exchange, repair or correct a fault/defect rather than providing a refund.

*Note: If the product is or becomes scratched or marked – we do not guarantee that jewellery items will not scratch. All types of jewellery can and do scratch and some scratches can and will occur as soon as the item is worn – every care will be taken when packaging the item to ensure no scratching occurs in transit.

We are not able to refund the shipping cost as that will have been incurred and products must be returned at the customer's shipping cost.

This guarantee is valid for 14 days from the date of delivery to the customer. Refunds will not be given after 14 days of the date of delivery of the item to the customer and the customer is required to notify us of any problems by either email or telephone within 14 days of receipt of the goods.

A refund will NOT be given in circumstances that include:

• if the customer fails to notify us of a problem within 14 days of the date of delivery to the customer;
• if the returned product is not received back in its original new and unused condition;
• if the item received back from the customer has been damaged (damaged after it was delivered to the customer);
• if the product once inspected by our jewellers is found not to be faulty or damaged;
• if we have specially made the product at the customer’s request;
• if the product has been engraved at the customer's request;
• if you do not like the texture, finish, or colour of the product providing such information was included in our description;
• if the wrong product was delivered (we will correct it or have a new product sent to you.);
• if the product was a gift and the gift recipient does not like the product or does not wish to keep the product (an exchange of product may be possible);
• if there is a small variation in the product specifications (e.g. a natural variation in opal or pearl colour or a variation in width of less than 0.5mm);
• if you have changed your mind and you no longer wish to keep the product;
• if you do not like the general design/style of the product or if once you receive the product you decide that you would prefer a different design/style;
• if your circumstances have changed and you no longer require the product;
• if you have found and/or purchased a product elsewhere;
• if you supply us with the incorrect ring size in your order. (Where the purchase is a gift and the ring size is not known, re-sizing can be arranged later, however the item would need to be returned to us. This service will be done for half the normal re-sizing cost, however postage costs both ways would be the responsibility of the customer.)

Before claiming a refund you should check these guarantee/refund exceptions. If one of these exceptions applies a refund will not be provided and the products may not be returned. If the goods are returned by the customer when one of these exceptions applies, the products(s) will be sent back to the customer with the shipping costs charged to the customer.

This guarantee will not apply if the product is a gift and the recipient does not like the type or specifications of the product or they do not like its overall appearance. A refund will not be given for gifts in this situation. However, Simply Charmed Jewellery & Gifts, in their sole discretion, may agree to offer an exchange of a product in some circumstances. Note, an exchange of a gift product for another item is not guaranteed, and Simply Charmed Jewellery & Gifts will make their final decision on a case by case basis. Please note that we are not able to exchange custom made rings/jewellery.

If the product delivered is not the correct product, in that it is not the product that was ordered because either the wrong product has been delivered, or an error was made in the style/design of the product, Simply Charmed Jewellery & Gifts will correct the error by rectifying it or exchanging the product for the correct product. A refund will not be available in this circumstance.

Cancellations: A cancellation will not be possible -

• If a product has been dispatched that order may not be cancelled and a refund will not be given.
• Cancellations of custom made jewellery items will not be accepted and a refund will not be given.

Lay-by Conditions

• Lay-by orders will only be accepted for orders valued above $100 AU
• The Customer is deemed to have agreed to the following terms.

Terms

Payments

• Only credit card payments will be accepted for lay-by orders.
• A minimum deposit of 20% is required.
• The number and interval of instalments will be determined, and a payment plan will be set up at the instigation of the lay-by.
• If your payment of an instalment is declined that payment will be rescheduled for processing/charging on the following day and you will be notified by email.
• If a payment of an instalment is declined four (4) times consecutively, your lay-by will be placed into suspension.
• Lay-bys are subject to the same refund/return conditions as normal purchases.

Delivery

• Your order will be despatched to you when the final payment is made and all payments have cleared.

Lay-by time frames

• The maximum time frame available for a lay-by is dependant on the price of the order.
• For lay-by orders valued between $100.00—$500.00, the lay-by period can be up to 12 weeks.
• For lay-by orders valued over $500.00, the lay-by period can be up to 24 weeks however more regular payments may be required.
• A lay-by is not available for orders valued below $100.00.

Cancellations

• Any cancellations made may incur financial penalties at our discretion.
• If your order is in suspension for an extended period of time, without being rectified by you, your lay-by order may be cancelled at our discretion and all payments previously collected may be forfeited without refund.

Communication

• We will contact you regarding your lay-by by email.
• It is your responsibility to ensure our emails are not filtered from your e-mail inbox.
• Emails will be sent from orders@simplycharmed.com.au - please ensure this e-mail address is in your e-mail white list.
• Each time a scheduled payment is processed we will advise you by email and also include the balance still owing.